Terms and Conditions

Terms

Welcome to CryptoLottoStore.com. We want you to have fun whilst you are here. Since this is an online gaming website, there are a number of laws and regulations that regulate our activities. We will explain the rules as clearly as possible in these general terms and conditions (The "rules"). Thank you for taking the time to read through the rules of CryptoLottoStore.com This way we can inform you about what you may and may not do whilst using the website and products, how we use your personal information and how we manage the website. We have done our best to keep the tedious, legal information as short as possible.

The rules are a binding agreement between us. By clicking the button and approving the rules when you create an account, you certify that you have read and approved the terms and conditions. If you do not accept and approve of the rules, do not register or continue using the site. Everything changes every now and then and we can change these terms at any time. In the event of any such changes, we will update them here. We have the right to change them at any time.

You see the following terms used in the Rules::
Game Consisting of Lottery and all other games on our website (where mobile or any other platforms are included). The term "games" may refer to any of these. We may add or remove games to the website at any time.
"Rules" We refer to these terms and conditions that you approve of when using the website.
"Website"
http://www.cryptolottostore.com/, Consisting of any apps and mobile versions of this and any other subdomains to 'www.CryptoLottoStore.com'
"We" The license and platform is held by Bunbury Ventures BV95 srl. The registered address is District 1 San Pedro, Los Yoses, Costa Rica. All rights reserved. CryptoLottoStore.com is not connected to or approved by any of the companies, organisations, or any other bodies that related to any of the games used. EuroMillions is the trademark of Services aux Lotteries on Europe.
"You" The one using the website.
"Your / Yours" Has its usual meaning-in relation to you.
"Your Account" / "Account" Your user/gaming account on the website.

As we are a provider of online games, we are obligated to inform you of the following:
We are licensed and regulated in Costa Rica via license 1-1054-0093.

To play the games on the website you must:

  • Be over 18 years old or over the statutory age to play in the country where you are located.
  • Be an actual person. You cannot be part of a company or legal entity.
  • Play the games yourself and as an amateur.
  • Have the legal right to play the games on the website.
  • Do not live in or play from: Netherlands, Curacao, Italy, France, Hungary, United Kingdom, Spain, Belguim, Slovakia, Slovenia, Malta, or any country where lottery betting is prohibited.

6.1 Register
6.1.1 Click the 'Signup' button.
6.1.2 Complete the registration form, as follows:

  • Your full name
  • Your current address
  • Your valid email address
  • Your country of residence
  • Your mobile telephone number
  • Enter password
Alternatively, you can choose to register anonymously, and only provide your email address.
6.1.3 Click "Continue" to confirm that the registration information in the form is correct and that you accept the Rules.
6.1.4 You can now log in with the registered credentials.

6.2 Payment
When you are ready to play, you must deposit funds into your Account. Following these steps:
  • Click "Cashier" on the site
  • Choose Crypto payment method
  • Fill in the information required
  • Confirm that the information is correct by clicking on "Continue"

6.3 Play
6.3.1 We have many games on the website. Simply go to the product tabs in the navigation. You start playing when you click on the selected game that you choose to play.
6.3.2 You must always play the games on the website in accordance with these rules and any special rules applicable to games offered on the website. Different rules may apply to different games.

6.4 Cancellation
6.4.1 We do not accept cancellation of any bets on any games except under special circumstances. Such cancellation is entirely at our sole discretion.
6.4.2 We do not issue refunds except under special circumstances. This is entirely at our discretion.

7.1 You must register and play from your own account only. You may not play on behalf of anyone else.

7.2 You must keep your login credentials safe and secure and not share them with anyone. If you share your login credentials with someone, even if by accident, you will be held responsible for any misuse or incorrect use of your account.

7.3 You must always keep your accounts personal and contact data updated with the correct information.

7.4 If you realise that the information you have entered upon registering is incorrect, you must notify us immediately or immediately change the information.

7.5 It is your responsibility to know if your activity on the website is legal in the country in which you are playing.

7.6 You may only have one account on the website. If you have more than one account, you must notify us immediately.

7.7 You can access all games on the website as long as you have sufficient funds in your account, otherwise you will need to make a deposit.

7.8 You may not transfer or receive funds from one user account to another and / or transfer, sell or purchase user accounts.

7.9 You may not use any technical errors or vulnerabilities to your advantage. We have the right to cancel and withdraw any winnings you have received in this way.

7.10 You may not be involved in any fraudulent, secretive, cheating or any other illegal activities related to your (or third party) use of the website. You may not use any methods or technologies using software or hardware devices to aid you in participation in games on the website.

7.11 Currency fluctuations may occur.

8.1 We may refuse the opening of an account for any reason.

8.2 We may suspend or close your account as a result of a violation or suspected breach of this agreement or for any other valid reason. If you have been inactive for more than 6 months, we may close and confiscate the funds in your account.

8.3 We are aware and fully understand that mistakes and spelling errors may occur. We therefore, have the right to close your account, and retain any funds, if we detect that the information you have provided at the time of registration is incorrect.

8.4 If you attempt to open an account in addition to your original account, we will block or close the new account. We can also block or close your first account. If we leave your first account open, your remaining deposits will be transferred from any additional accounts, if any, to your original account. We will deduct an administrative fee of 10% (a minimum of 30 EUR) for each additional account that has been opened. We may also deduct additional fees under these rules.

8.5 If we detect that there is more than one account registered within your household, we may block or close all of these accounts.

8.6 We provide no credit except bonuses or promotions. The balance on the account earns no interest. We cannot be treated as a financial institution.

8.7 If we find that you are using the website in any way that it is not intended for, in order to earn money, we will adjust the account so that anything that may be earned from such activity will be removed. The account can be permanently closed.

8.8 We may refuse, terminate or limit a game or bet for any reason.

8.9 We declare a game or bet completely or partially void / (and / or close the account) if we believe that any of the following is true:

  • You, or any persons you are associated with, have directly or indirectly affected the outcome of an event;
  • You or any persons you are associated with, are involved in fixing;
  • You, or any persons you are associated with, have directly or indirectly disregarded the Rules;
  • The result of an event has been directly or indirectly affected by criminal activity;
  • A significant change in the odds has occurred, for example due to a public notice regarding an event;
  • Bets have been made, placed and / or approved that we would normally not have approved due to a technical error affecting the website at that time; or a mistake, typo and / or anything out of our control;

8.10 We may suspend your account, cancel and / or refund any of your losses found in the "available funds' balance (after deducting any withdrawal fees); retain profits and / or apply debits as required (regarding damages caused by you) without warning and without any obligation to state a reason. If we do, all contractual obligations at the time of closing will be honoured.

8.11 If we suspect that you are involved in illegal or fraudulent activity regarding your (or third party) use of the website, have issues with creditors or are involved in any other behaviour that is detrimental to the website, we may suspend or close the account and / or cancel bets.

8.12 All transactions will be monitored and / or reviewed to prevent money laundering.

9.1 Deposits
The cryptocurrency payment method can be found under the "Deposit Money" page on the website.
When you select the cryptocurrency payment method, you agree to the terms of that payment method and all applicable fees (if any), approve the payment method is valid, that the payment account address belongs to you, and that you are entitled to use the payment address.
It is illegal to deposit money that has been obtained illegally.
We reserve the right to change currency on our customers' accounts without notice.

In regard to all syndicate (group play) products:
All wins, including jackpots, are capped at a value of ten million Euros (10.000.000 €). This means that should a lottery jackpot be won, then ten million Euros (10.000.000 €) will be the maximum amount paid out.

In regard to all single line bets:
All wins, including jackpots, are capped at a value of fifty million Euros (50.000.000 €). This means that should a lottery jackpot be won, then fifty million Euros (50.000.000 €) will be the maximum amount paid out.

9.2 Pay-outs
Once the result of a game you have participated in has been determined or when we can confirm the outcome of an event, any winnings will be made available to you on the account.
If, by mistake, we credit your account with winnings not belonging to you, these will be relinquished from the account. If you have withdrawn such profits before we have become aware of the error, you must immediately inform us. You will have to return the winnings. If you do not, we will take legal action to recover this debt.

9.3 Withdrawals
You may withdraw any amount up to the balance shown in 'Available funds' in the account by requesting a valid withdrawal. Withdrawal requests are only made through the website.
You agree that funds in the account may only be used to play the games provided on the website. If you request a withdrawal without having converted an amount equal to or greater than the amount entered, we will charge a fee. We may reject a withdrawal request if we suspect that funds are taken out on fraudulent or money laundering grounds.
You may withdraw 500,000€ (or equivalent based on the current exchange rate on the day of your withdrawal request) in a 24-hour period, unless a larger amount has been approved by us. We may charge a withdrawal fee. Major jackpot withdrawals can take up to 1 month to be paid as all jackpots are fully insured.
We may request that you correct your withdrawal or cancel it in accordance with anti-money laundering rules and / or legislation. Cancellation of a withdrawal (whether made by us or yourself) does not entitle you to any compensation if you decide to continue playing with the funds on the account before a withdrawal has been completed.

10.1 You can close your account at any time by contacting our customer support team directly at: support@cryptolottostore.com

10.2 If you decide to close your account with us:
You must contact our customer support team and specifically request the closing of your account. We will transfer all funds from the account (subject to deduction of relevant withdrawal fees).
If you participate in a lottery, you cannot close your account during the time the lottery draw is in progress.

10.3 If your reasoning for closing the account is because you have a misuse problem, please check our Responsible Gaming Rules.

11.1 An inactive account is an account that has a cash money balance that has not been used for an uninterrupted period of 6 months.

11.2 If you log in before the account becomes inactive, after we have charged an administrative fee, the account will no longer be charged with any further administrative fees. You can also request a full refund of the administrative fees by contacting our customer support team. The inactivity period begins from your last login date.

11.3 If your Account becomes inactive and we are unsuccessful in contacting you, we will transfer your remaining balance to the relevant regulatory authority, if required by applicable law (depending on where you live).

12.1 Bonuses are only valid once per person, family, household, address, email address and / or IP address.

12.2 You always play using your cash money balance first, before you start playing using your bonus funds.

12.3 Deposit and Reload Bonuses must be activated manually by you for the account. Unless otherwise specified, you can do this after you log in to the account and enter the amount needed to get the bonus. Transfers or Deposit Bonuses can only be activated when a cash money balance is available on the account. If you play with any of your funds before claiming the bonus, lost funds cannot be used to activate the bonus.

12.4 When claiming a bonus, your cash money balance, bonus and all winnings generated by them will remain bonus funds and cannot be withdrawn or bet on other products until the wagering requirements have been met.

12.5 All bonuses have a wagering requirement that must be met within a certain timeframe before any winnings can be withdrawn. The total wagering requirements for all bonuses are always stated in the terms of that bonus. Failure to meet the wagering requirement results in the bonus and any possible winnings from that bonus being forfeited.

12.6 If you wish to withdraw your money, you will need to cancel your bonus; all winnings generated from your bonus will be lost.

12.7 Temporary one-time bonuses will have a wagering requirement of 3 times the bonus amount, unless stated otherwise.

12.8 Maximum win with a no-deposit bonus is €1000 or equivalent. Maximum win from free lottery lines is €1000.

12.9 If you cancel the bonus, you lose the bonus and all winnings generated from the bonus.

12.10 We have the right to refuse a player the right to use a bonus or change the bonus (including cancelling it) if we believe that: The bonus is abused; technical problems that have arisen in connection with the bonus; for some reason, the bonus cannot be implemented as intended.

12.11 Employees of 'Bunbury Ventures BV95 srl', its licensors and licensees, distributors, resellers and subsidiaries are not entitled to receive any kind of bonuses.

12.12 If there is evidence of abuse or fraud, we will close your account and retain existing funds.

12.13 Unauthorised gambling. We may at any time decide to review game history and game transactions and / or monitor your use of bonuses. In the event of suspicion of unauthorized gambling, we reserve the right to disqualify you from a bonus, or other type of campaign, and / or retain all deposits and / or winnings and / or close your account. Unauthorised gambling is considered as bonus-misuse and is prohibited on the site.

12.14 If you already have multiple accounts you are NOT eligible for multiple bonuses in your additional accounts. Any player attempting to claim multiple bonuses for which they are not eligible will have his/her account closed and any winnings on all his/her accounts will be null and void. All cash-ins will be cancelled.

12.15 Regarding First Deposit Bonus or any other Free Money voucher for Crypto Lotto Store, player needs to wager just 1x the amount of the bonus before making any withdrawals, unless otherwise stated in the bonus terms.

12.16 In the case of non-deposit bonuses, coupons or vouchers, a minimum deposit of 20 in the account currency must be deposited before a withdrawal can be made. This is to ensure that the account holder is a real person and that the bonus is not being abused.

12.17 Bonus funds may not be withdrawn. When a withdrawal is processed, any bonus amount used in the generation of the withdrawal will be removed prior to processing.

12.18 Bonuses last for a maximum 7 day (1 week) period from the time it is added. All funds must be used within this time - to a point where the account balance reaches zero, either through play or a successful withdrawal - otherwise all winnings will be forfeited and the bonus will be removed; leaving the initial deposit in the account minus any used funds.

12.19 In the interest of fair gaming in order to cash out any amount of money you must wager the required amount listed on the bonus terms page, unless specifically stipulated in writing by an approved representative of Crypto Lotto Store. If you opt in for the bonus, you cannot withdraw any amount from your account until you have met the wagering requirements.

12.20 Upon making a withdrawal, your account will be checked against all terms and conditions to ensure that they have been met correctly.

12.21 Deposit bonuses cannot be added retrospectively. You must opt into the bonus at the time of deposit.

12.22 We reserve the right to withdraw the availability of any offer or all offers to any customer or group of customers at any time, at our discretion.

13.1 Gaming can be addictive. If you need help to suppress such an addiction, please click on this link that will take you to our Responsible Gaming page: https://www.cryptolottostore.com/en/responsible-gambling. Always gamble responsibly.

13.2 Limits
You can set limits on your account. These limits are as follows:
13.2.1 Deposit limits
You can choose to limit your maximum losses. The limits block additional deposits that are made if your deposit limit (deposits minus withdrawals) as specified, has been exceeded for the selected time period. Not applicable to lottery games.
13.2.2 Time limits
You can request to change the limits by notifying us by email. The increasing of a limit will only be taken into effect after seven (7) days. Decreasing limits will be taken into effect immediately.

13.3 Self-exclusion
13.3.1 You can choose to completely exclude yourself from games on our website. You are required to email us at: support@cryptolottostore.com. The email must specify the period of time in which you wish to exclude yourself. This will enable the account to be automatically re-opened once the exclusion period is over
13.3.2 You cannot open an additional account on the website if you have chosen to self-exclude.

13.4 Diverse
If we conclude that gambling will cause you financial or personal difficulties, we may close your account. You will be unable to open a new account. Doing so will be at your own risk and we cannot be held responsible.

We do everything we can to avoid technical errors. However, it's not always possible. We must therefore state the following:

14.1 We hold no responsibility for any 'down-time' the website may incur, for server interruptions, buffering or any technical or political interference with the game. It is solely at the management's discretion, whether they decide to credit any refunds.

14.2 We hold no responsibility for damages or losses considered to be illegal or alleged to have occurred or in connection with the website or its content, including but without being limited to:

  • Delays or interruptions in operation or transmission
  • Loss or corruption of data
  • Misuse of the website or its content
  • Errors or negligence in the content

14.3 We take all reasonable steps to ensure that our computer system allows you to participate in a game.

15.1 Our goal is to provide the best customer experience in the industry, which is why we are striving to ensure that you will not have any reason to complain. Should you nonetheless have a complaint with us, you can contact us here:


15.2 When filing a complaint, you must clearly identify yourself and enclose any relevant information regarding your complaint. This helps us handle cases more efficiently. We make every effort to resolve any reported case as professionally and pleasantly as possible, resulting in a mutual agreement if necessary.

15.3 All claims which are related to a transaction must be made within three months of the transaction, payment and / or agreement / should have taken place. Otherwise, we will not consider the claim. Once a claim has been received, we may review any questioned or disputed transactions and inform you of the outcome. Please note, our decision is final.

16.1 When you contact us, please refrain from using the following:

  • sexually or grossly offensive language
  • insulting or derogatory terms
  • offensive, humiliating or otherwise harassing, threatening use of language intended to cause inconvenience or suffering to our customer support staff

16.2 We record and / or retain copies of all forms of correspondence or communication you have with our customer support staff, and your account may be closed following any abuse.

You can read our Privacy Policy here. You should be aware that the approval of the Terms and Conditions means full acceptance of the terms of our Privacy Policy. We therefore ask you to read the Privacy Policy carefully.

18.1 You use the website and participate in the games at your own risk. The website and the games are provided "as seen". The only promises we provide regarding the website are listed in these rules. We do not guarantee (in short - we give no legal promises) that:

  • the software or website is suitable for a specific purpose or that they are error-free
  • the website and / or the games are available without interruption

18.2 We hold no responsibility for anything. This includes any losses, expenses, or damages, regardless of direct, indirect, specific, consequential, temporary or otherwise related to your use of the website or your participation in games.

18.3 You hereby agree to fully compensate us (simply compensate for any loss), managers, employees, partners and service providers for any costs, expenses, losses, damages, claims and liabilities whatsoever that may occur in relation to your use of the website or your participation in games. If you do not agree, do not use the website.

19.1 If we suspect that you have violated these rules, we may refuse to open an account. We can also choose to suspend or close an account. We can also retain the entire balance on an account (including any deposits) and deduct any money or damage you owe us from the available funds on the account.

19.2 We also have the right to suspend or close an account or cancel any bets if:

  • We suspect you are involved in illegal or fraudulent activities
  • You have problems with creditors, or anything else which may be detrimental to our business

19.3 Please note, our decision is final and indisputable.

20.1 We are also the sole owner of the brand "CryptoLottoStore.com" and the logo "CryptoLottoStore.com". Any unauthorised use of the trademark "CryptoLottoStore.com" or the "CryptoLottoStore.com" logo may result in prosecution.

20.2 www.CryptoLottoStore.com is our "uniform resource locator" (URL). No unauthorised use of this URL on any other website or digital platform may be made without written consent. Links to the website and its pages may not be included on any other website without written consent.

20.3 We are the owner of the legitimate license for the rights to the technology, software and business systems used on the website.

20.4 The content and structure of the website's pages are subject to copyright © and database rights in our name. Copyright on the site including all text, graphics, code, files and links belongs to us. The site may not be copied, transferred or stored in part or in its entirety without written consent. Your registration and your use of the website do not assign any rights whatsoever to the intellectual property rights contained on the website.

20.5 You agree not to use any automatic or manual devices to monitor our web pages or any content therein. Any unauthorised use or copying may result in you being prosecuted.

If any of the provisions of these rules are deemed to be illegal or unenforceable, such provisions shall be severed from these rules and all other provisions shall continue to apply, unaffected by such separation.

22.1 The rules constitute the entire agreement between us regarding this website. Except in the event of fraud, they terminate all previous communications and suggestions, regardless of that being electronic, oral or written between us.

22.2 A printed version of these rules and all communications given in electronic form shall be legally permitted in legal or administrative negotiations.

We may assign or delegate this agreement. You may not assign or delegate this agreement.

You should be aware that your funds are not protected in the case of insolvency and, therefore, your funds may not be refunded to you if we become insolvent. However, jackpot wins are separate, fully insured, and would be covered.

25.1 These terms are in accordance with Costa Rica's laws and the parties agree that they will obey the jurisdiction of Costa Rican courts.

25.2 These Rules may be published in several languages. Only the English version constitutes the legal basis for the relationship between us, but all versions reflect the same principles. Translations to other languages are done as a service and in good faith. If there are any discrepancies between the English version and a translation, the English version will always take precedence.

Game specific rules
The rules contained in this section refer to specific games. We sometimes use games provided by other companies and they ask us to include these rules within our own rules. Sometimes there are rules that are so specific to a certain game that you must be aware of them before playing the game. All the rules are contained in this section. When you play any of the games, it means you agree to the game rules.
26.1.1 When playing a so-called Subscription Lottery, the player undertakes to purchase entry to a predetermined number of lotteries for a predetermined number of months. The number of lotteries can vary. Prices for these lotteries vary from campaign to campaign.
26.1.2 Terms of retaining profits / suspending accounts if a payment is not received on time, or there have been other irregularities in a user account, we reserve the right to deny a player's access to an account, and to suspend ongoing transactions or bets. The player is asked to contact customer support for further details and advice on how to resolve this problem. Should the player fail to meet the requirements set by us to reopen the account, we reserve the right to permanently deny the player access to gaming on all our licensed trademarks.

26.2 Login Details; if you have not received these within 2 days, it is very important that you contact us in order for us to resend them to you. This is not a reason for direct suspension.

Cookies help us deliver our services. By using our services, you agree to our use of cookies.